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Commentors Point / Counterpoint: Attitude Relevance in Good Customer Service
In response to a recent post in which we posited that a customer’s attitude when dealing with a CSR was important when trying to guarantee good service from the pallid, hateful peons of your local call service center, our comments section experienced a flurry of seven responses, arguing whether or not it made a lick of difference. Here’s a couple of the more interesting ones.