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Dan F. writes in with this chat log from H&R Block’s online support system.
Here is the IM exchange I just had with H&R Block after attempting to use the “free” 1040 return service they pitched to me via e-mail. I own to some early crankiness but keep in mind their “fast” online response had kept me waiting a lot longer than it would have taken to do my taxes the old fashioned way:
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