Shophacks: Use Excel to Ensnare Your Customer Service Reps in Their Own Nefarious Web

Shophacks: Use Excel to Ensnare Your Customer Service Reps in Their Own Nefarious Web

Like a crime scene investigator catching a serial killer, you keep meticulous records of every call you make to customer service. And then you lose the slips of paper (maybe you even scribbled on the backs of receipts, hm?). Instead of tossing your gumshoes, screw on your green plastic visor and bust out the Excel.