I know you folks prefer complaints, but here’s a gold star for a firm: With the likelihood of hard freezes gone, I went to start up our lawn’s sprinkler system again. Last fall, I had cut off the water from inside the house, removing the bleed cap on the cutoff valve so the water could drain out completely. Somehow, that bleed cap vanished during the winter. I had obviously not put the cap back on the cutoff valve, and it was not in any of the appropriate storage drawers. I went out to Home Depot and Loews, but they didn’t carry the specific brand and model of valve (Hammond 8711 ball valve), and their generic replacement caps didn’t fit. At this point, I was willing to buy an entire ball valve just to get the right size of cap.