TWC Tells Customer To Shove ‘A Pack Of Matches’ Under Broken Router

TWC Tells Customer To Shove ‘A Pack Of Matches’ Under Broken Router

Short version: Mark got high-speed wireless with Time Warner Cable. They gave him a dirty, fidgety router that if you touch the power supply, it resets. When he got a tech to come back, the tech told him to shove a pack of matches and a bottle cap under the router to keep it from moving.