Twitter Company Reps Who Talk Big But Can't Actually Do Anything

Twitter Company Reps Who Talk Big But Can't Actually Do Anything

After a few bad experiences by their writers, TechCrunch is calling out this “scandal of toothless social media representatives” and demanding that it ends “now.” Seems some companies have figured out that rather than use Twitter to solve people’s customer service complaints, they can just use it to get you to shut up. Here’s how it works. [More]