Above And Beyond: KitchenAid's Sharp Customer Service

Above And Beyond: KitchenAid's Sharp Customer Service

Despite proper care, Hexum2600′s 4.5 inch KitchenAid Santoku knife began to rust four months after purchase. Hexum2600 sent KitchenAid an email.

    “I explained that I have purchased a lot of KitchenAid small appliances and other products and that this was the first that I had a problem with. I said that I was disappointed because I had purchased this product from them without researching the quality of the product or reading any reviews on it based on my continually positive experiences with their company.”

KitchenAid’s response, inside…