Reader Kicks T-Mobile's Butt Over Denied Rebate

Reader Kicks T-Mobile's Butt Over Denied Rebate

Kathlene used her mad consumer skills to force T-Mobile into honoring the rebate they were supposed to give her. She slayed their bogus reasons for denying her rebate. She escalated, and escalated. Finally, she emailed an extremely well-crafted letter to CEO Robert Dotson (pictured, looking like a pile of badass).