NY Sues Dell For So-Called "Award-Winning Service"

NY Sues Dell For So-Called "Award-Winning Service"

The computer manufacturer promises “award-winning service” available “24 hours a day, seven days a week,” but customers have to navigate a labyrinth to get any help. Dell also led customers to think they qualified for zero percent financing when very few people did, and some customers ended up paying 20% on the computer, the suit says.