customer service

Poor Airline Service Caused By Under-Staffing?

Poor Airline Service Caused By Under-Staffing?

Working for an airline used to be a good job, according to Capt. Gene Malone, who as a pilot for American Airlines, saw his pay drop to $140,000 from $175,000 after the airline won concessions to stay out of bankruptcy. “An airline career is not worth it anymore,” says Capt. Malone. “It’s a very different profession than it was 23 years ago when I started.” It’s not just the pilots who are unhappy at doing more work for less money, the airlines are having trouble hiring people.