What Tools Do Call Center Agents Have At Their Disposal?

What Tools Do Call Center Agents Have At Their Disposal?

Ever wonder what call center agents are looking at while trying to help you? Our call center tipster explains that agents have only the tools they need to access your account, and nothing more.

There’s a manual that they follow, that tells them exactly what can and cannot be done in every case. They log into several programs when they come to work.