Buffalo Wild Wings Would Rather Lose A Customer Than Make A Subsitution

Buffalo Wild Wings Would Rather Lose A Customer Than Make A Subsitution

Reader Dan begs our pardon for not having a more egregious complaint, but would like to share his irritation at Buffalo Wild Wings refusal to substitute breaded chicken tenders for naked ones. Lest you assume that Dan was asking for something unreasonable, he writes:

Now keep in mind I wasn’t asking them to scrape bread off my tender or invent some new, exotic expensive dish. I was asking them to just toss in the 4 naked tenders they sell on the menu instead of the breaded ones. I think we can see where this is going. The waitress told me they can’t do that. I was dumbfounded because this seemed like such an easy request. I asked her why and she said the cook can’t do substitutions.

Buffalo Wind Wings stood firm. Dan was not allowed to have naked tenders with his combo, forcing him to purchase less food and resulting in less money for Buffalo Wild Wings. Read his entire email inside.