UPS Supervisor "Exceedingly Helpful, Concerned, And Very Proactive." Really? UPS?

UPS Supervisor "Exceedingly Helpful, Concerned, And Very Proactive." Really? UPS?

Andro ordered several props on Wednesday that he needed for a seminar this weekend. He paid extra for 2nd day air, but on Thursday, he noticed an odd error on his package’s tracking information: “LATE TRAILER. GROUND MOVEMENT CAUSED THIS DELIVERY DELAY”

Along with that, new delivery date on tracking page was listed as July 23rd, the Monday -after- my seminar. Alarmed, I dialed the 800 UPS line in hopes of expediting the shipping, or even upgrading it to overnight if possible. The first representative I reached was very unhelpful – I was told that ‘UPS commits to deliver packages within set timeframe, but takes no responsibility for delays.’ – I was told there’s nothing he could do for me; an inquiry about his name or service number went ignored, and upon asking for call to be escalated, he hung up on me.