Nationwide Mutual Insurance Company Fires Call Center Reps For Routinely Hanging Up On Customers

Nationwide Mutual Insurance Company Fires Call Center Reps For Routinely Hanging Up On Customers

Nationwide Mutual Insurance fired five Iowa call center workers for regularly hanging up on customers in an attempt to boost their stats, but one of them contends that the practice is widespread and they were only fired so Nationwide could deny their upcoming paid and unpaid leave, reports the Des Moines Register.