Man Fights IKEA Customer Service Over Defective LILLBERG Couch, Loses

Man Fights IKEA Customer Service Over Defective LILLBERG Couch, Loses

A week after we moved and put the new covers on, our IKEA LILLBERG sofa broke. Right in half. The main support beam gave out right at the dovetail joint, and even split a board in the process. We were devastated, but figured that we’d be able to wrangle something out of it. Standard customer service would replace the couch, right?