http://consumerist.com/2007/09/10/a-reader-reports-that-thanks/

A reader reports that thanks to a big update over the weekend, customers haven’t been able to connect to Chase services via Quicken, MS Money, or Quickbooks, though web browsers still work. Seamus writes, “The worst part is that only about half of their support staff are even aware of the problem, and no resolution time has been given. Another “upgrade” gone wrong!”