Customer Service Rep: Consumers Need To Take More Responsibility For Their Problems

Customer Service Rep: Consumers Need To Take More Responsibility For Their Problems

For all the customer complaints we post here at Consumerist, it’s not often that we hear from someone on the customer service side of the retail equation. So it was a pleasant surprise to receive a message from Bill, a CSR for an online retailer, who wrote in to share his perspective on things. [More]