T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges

T-Mobile's Satisfactory Resolution: Cut The Phone Line, Refuse To Refund $1,766 In Erroneous Charges

Remember Motoko? T-Mobile sent her a $1,169.84 bill littered with charges from an unidentified number. When Motoko called to complain, T-Mobile admitted that the charges were likely fraudulent, but encouraged Motoko to pay the bill anyway. After posting Motoko’s story, T-Mobile’s PR watchdogs at Waggener Edstrom got in touch and claimed that the situation was satisfactorily resolved. We updated the post accordingly. Well, Motoko sent us a followup email, and here is her version of T-Mobile’s satisfactory resolution:

T-Mobile ended up cutting my line for nonpayment. They simply refused to investigate the matter or to call me back.