Progressive Apologizes, Sort Of, For Leaving Customer Stranded Last Weekend

Progressive Apologizes, Sort Of, For Leaving Customer Stranded Last Weekend

We’ve received a follow-up email from Chuck, who has spent the better part of the week trying to determine why Progressive’s Roadside Assistance service—for which he pays an additional monthly fee on top of his normal insurance premium—sucks so badly that they’d leave a motorist stranded for 45 minutes on a busy Interstate on a weekend morning.