EECB Pressures US Airways To Reissue Unused Ticket, Waive Reissue Fee

EECB Pressures US Airways To Reissue Unused Ticket, Waive Reissue Fee

Reader Matt screwed up. He forgot to cancel his reservation with US Airways when his friend’s delayed passport application forced them to change their travel plans. The situation was entirely Matt’s fault, and US Airways justifiably refused to reissue the ticket. Matt, however, swayed the airline by wrapping an excellent mea culpa cum plea into the feared Executive Email Carpet Bomb.