150 Minutes On Hold For Metrocard Replacement

150 Minutes On Hold For Metrocard Replacement

Jessica writes:

I lost my 30 day unlimited MetroCard over the holiday weekend. Happily, a friend told me the MTA will replace it if it was purchased with a credit or debit card, which it was. However, since calling the handy replacement number on the MTA’s web site for THREE DAYS IN A ROW and holding anywhere from 100-150 minutes each time, I’m not so sure. Have other people in New York dealt with this? I understand the MTA is probably like your average DMV when it comes to efficiency, but this is just plain ridiculous. My lunch money is dwindling with each $2.00 trip to–and from–work.