Is Dell's Tech Support Staff Trying To Sell You Things Yet?

Is Dell's Tech Support Staff Trying To Sell You Things Yet?

We’re curious whether anyone has had to call Dell’s tech support line in the new year—and if so, did they try to upsell you on unnecessary add-ons, devices, accessories, service plans, etc.? Because we got an anonymous email the other day from someone who claims he works as a Dell tech support specialist, and he wrote that “starting after the first of the year… we are now going to be required to sell you items that you don’t need.”