Steak 'N Shake Manager Denies Drive-Thru Service To Deaf Mother

Steak 'N Shake Manager Denies Drive-Thru Service To Deaf Mother

A Steak ‘N Shake manager refused to serve Karen Putz, a deaf mother of three, after she asked to place her order at the drive-thru window as allowed by the Americans with Disabilities Act. The manager claimed it was “policy” to force Karen to order like any other customer:

“You’ll have to drive around again so I can take your order through the speaker,” the guy said.