Nick was able to actually get decent Verizon tech support. But to do it, he had to trick the phone system and select “install problems” instead of “tech support” when he called. He writes:
I live in northwest Pennsylvania, an area formerly held by telecom company GTE (GTE North to be specifically I believe?). This has been particularly troublesome to the folks at Verizon when I’d call for tech support. Over the past few years of getting DSL from Verizon when the need would arise to call tech support I would cringe. I *knew* they wouldn’t be able to find my account, it always happens.