LEAKS: Insider Says Verizon Isn't Fulfilling Advertised Discounts For Tens Of Thousands

LEAKS: Insider Says Verizon Isn't Fulfilling Advertised Discounts For Tens Of Thousands

A mysterious letter was anonymously faxed to our headquarters by a self-described “disgusted” Verizon customer service rep angry at how he/she says Verizon is screwing over landline customers. Here’s the highlights of his gut-spilling:

  • 30,000+ people nationwide have still not received the free HDTVs Verizon promised new FiOS triple-play subscribers
  • Verizon totally screwed up the “blitz” promotion, leading some customers signing up and not getting their discounts, others getting too much discount, and others not getting their discount for months
  • Employees issued over $1 million in credit in January ’08, double what was given out in Jan ’07
  • $250 in discretionary credit has been reduced to $50
  • Internally, Verizon refers to customer service reps who give out “too much” credit due are called “offenders.”