Air Canada To Charge Extra For "Specially-Trained" CSRs

Air Canada To Charge Extra For "Specially-Trained" CSRs

Air Canada has heard you loud and clear, and they’re going to start making sure they have decent customer service reps on-hand to help you the next time your flight is canceled, delayed, or re-routed. And you’ll have to pay for it: “$25 one-way on short-haul flights and an extra $35 one-way on long-haul routes within North America.”