A boozy Dell tech tried to repair the headphone jack on Andrea’s Inspiron 9100 with a hammer. Andrea’s sense of propriety kept her quiet when Joel arrived reeking of booze and cigarettes, and neither she nor her boyfriend spoke up when he started wielding a hammer to install parts that wouldn’t fit onto the motherboard. Joel ended up cracking the case and putting nail holes through the wrist pad. When he left, Andrea called Dell to complain and asked for a new tech. Who did Dell dispatch? Joel!