Union Hits Picket Line To Protest Verizon's Poor Customer Service

Union Hits Picket Line To Protest Verizon's Poor Customer Service

The IBEW 824 union is generating good business for the stick and sign makers of western Florida. First they picketed over Verizon ignoring the quality of its copper lines at the expense of pushing out FiOS. Now they’re picketing over what they say is Verizon’s poor customer service. One self-identifying union member said in the comments on this local news bit, “We are losing customers because of billing problems. We are losing customers because when the customers call in with billing or installation problems the employees are told to focus on “educating the customer on Verizon products and services” not on correcting their problem or answering their questions. ” Verizon’s response was that they haven’t gotten many complaints from customers.