Why Does It Take IKEA Four Months To Replace A Defective Couch Cover?

Why Does It Take IKEA Four Months To Replace A Defective Couch Cover?

Joyce has been waiting since December for IKEA to send her a replacement couch cover. IKEA admitted that the cover had a known defect, but since they were out replacements at the time, they promised to call Joyce a month later when new covers arrived. Joyce gave her information and asked for a reference number, but was told that one wouldn’t be necessary. Wouldn’t that have been nice?