Home Depot's Extraordinary Service Leads To Free $800 Appliance Upgrade

Home Depot's Extraordinary Service Leads To Free $800 Appliance Upgrade

Michael launched an Executive Email Carpet Bomb after Home Depot twice failed to deliver an undamaged washer and dryer. Home Depot’s CEO Frank Blake quickly thanked Michael for his even-handed letter, and promised that the local store manager would make him a happy customer…