Friendly's Manager Outlaws Refunds, Demands That Employees Not Speak Her Name?

Friendly's Manager Outlaws Refunds, Demands That Employees Not Speak Her Name?

There’s something odd going on at reader Brian’s local Friendly’s. Brian and his wife ordered and paid for two sundaes, but when Friendly’s discovered they were out of the flavor they’d requested, things got complicated. First, the employees refused to give Brian and his wife their money back because the manager doesn’t allow refunds, then, when they asked to speak to the manager, not only would she not speak to them, but she also wouldn’t allow the employees to say her name.