BB&B Responds To Customer Complaint Over 911 Debacle

BB&B Responds To Customer Complaint Over 911 Debacle

Appalled by the events described in, “Bed, Bath & Beyond Will Not Let You Use The Phone To Call 911,” one reader sent a chastising email to their public relations division. In particular, he took aim at their statement that they were using it as a “training opportunity,” which sounds pretty antiseptic and corporate considering that a child’s life could have been in danger. Their VP of customer service responded. Their correspondence follows.