Hamilton Beach Insists The Broken Part On Your Coffee Maker Doesn't Exist

Hamilton Beach Insists The Broken Part On Your Coffee Maker Doesn't Exist

Jim needed to replace the gold-tone filter on his $70 Hamilton Beach coffee maker, but the filter recommended by Hamilton Beach’s website clearly didn’t fit. When Jim called to complain, a customer service representative insisted that Jim’s coffee maker didn’t come with a gold-tone filter, and that if Jim thought otherwise, he was entirely out of luck and would need to buy a new machine.