We made a mock portfolio buying 100 shares of companies scoring high on the American Customer Satisfaction Index (ACSI).
Duane Reade Sucks As A Pharmacy, Target Is Pretty Good
By April 19, 2007
According to JD Power and associates survey of pharmacies, that blight on New York City, Duane Reade, placed last in the rankings of chain pharmacies. From the WSJ Health Blog:The results are based on an online survey of 6,543 U.S. consumers conducted last fall.
Faked/Altered Customer Satisfaction Suveys: Marriott
By March 9, 2007
(Corporate hotels have little to worry about because if they foul up, Marriott will just send in a glut of extra labor to fix the problem.) So how to keep labor costs way down and keep the scores way up? Easy.
Customer Satisfaction At All Time High
By February 20, 2007
University of Michigan’s American Customer Satisfaction Index (ACSI) increased to an overall 74.9 score out of 100 in the fourth quarter of 2006, its highest level since the survey first started in 1994. That’s a gain of almost 2 percent from the previous year and a 0.7 increase from the previous quarter.
So who is winning and who is losing?
