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Customer neglect

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customer neglect

Lazy Employees Lose Kohl's An Easy $300 Sale

When husbands, boyfriends, and sons go shopping for womanly gifts, it's like shooting fish in a barrel for store clerks—these guys usually want to get in and out of the store as quickly as possible, and either they'll decide in a snap what to buy or they'll happily take your advice on what makes for the best gift. Either way, it's easy money with little hassle. Somehow, though, Kohl's jewelry counter clerks missed this bit of retail advice—here's how they lost a $300 sale from a guy who was ready to buy and bolt earlier this week. More »

1:07 PM on Sun May 11 2008
By Chris Walters
22,513 views, 112 comments

Latest by n/a: What time does Kohls close? There is nothing more aggrivating than a customer who comes in at the last minute, assuring everyone that he will be quick omly to hang around after close, preventing everyone from going home. more »