A lot of Consumerist readers use Skype. (I mostly use it to call my cell phone when I can’t find it, but I also use SkypeIn for my business line.) Many of said readers, such as George, have technical or billing problems with Skype, but can’t get a response out of the Web-based customer support system. What should they do?
Comcast charged Robert a $24.95 “Customertroublecall” fee after he called to ask why they were taking over a month to restore his service after Hurricane Ike swooped in and caused over $3,000 worth of damage. Robert wanted to know why Comcast was continually missing their scheduled service appointments and why they insisted on billing him for a service he couldn’t use.
Dell doesn’t understand the difference between business hours support and 24×7 support. Dell’s website states “We will respond to your sales e-mail inquiries within two business hours, 24 hours a day, 7 days a week!” Wow, what excellent service.
1-800-SAMSUNG not doing it for you?