Brad learned the hard way that asking a Chase customer service representative “WHAT THE F*** IS WRONG WITH MY ACCOUNT?!” is not the best way to find out what the f*** is wrong with your account. Brad had fumbled a wire transfer that temporarily shut down access to his card. He called to restore access, but the card still wouldn’t work. At this point, Brad decided to curse at the CSR and hang up after being placed on hold for thirty seconds. When he called back, he was surprised to learn that the next CSR knew that he had just cursed at a colleague.
benpopken: How did the company track down which “Jessica” it was?
Reader Pam asked Jessica if she could port her landline to her mobile account, prompting the Sprint CSR to respond: “No, are you nucking futz?” Pam wasn’t expecting an abusive chat when she visited Sprint’s website to research a potential contract extension, but Jessica unexpectedly appeared with advice that wasn’t just rude, but also wrong.