Open workspace, anyone? (Bloomberg)

From Steno Pools To Cubicles And Back Again: How Offices Put Up Walls, Only To Pull’em Down

While it might be hard to believe now, especially if you’re currently staring at the fabric-covered walls of a corporate enclosure — cubicles were first intended as a form of salvation in the workplace. Having three walls to call your own seemed like paradise compared to steno pools filled with clacking typewriters and workers crowded together. [More]

CSR of the Week: Zachary Byron Helm

CSR of the Week: Zachary Byron Helm

We are delighted to have been contacted by Zachary Byron Helm [pictured], the mohawked warrior of T-Mobile’s customer service, whose picture we posted just last week.

At The Other End of the Line: (Purported) T-Mobile Edition

At The Other End of the Line: (Purported) T-Mobile Edition

We have it on good word that this is a picture from inside a T-Mobile call center. While we want to point out that yes, he frightens us, we have to grudgingly applaud his ability to carve out his own embarrassing style in the midst of a sea of cubicles.