You might remember that late last year, American wireless carriers adopted some voluntary standards for the unlocking of devices so they can be used on other carriers. Yet Sprint and Virgin Mobile customers have complained to us that their carriers won’t unlock their devices, even when they’re off contract or the customer is moving abroad. What’s the deal here? [More]
Have you ever downloaded an app that didn’t seem like it was going to chew up a ton of data only to later find out that it was devouring megabytes without you knowing? A wireless industry group has put together a website that measures data usage on the most popular iOS and Android apps (sorry Windows phone users) so consumers can know what to expect before they download. [More]
A month after new FCC Commissioner Tom Wheeler asked the wireless industry to stop futzing around and agree to some consumer-friendly standards for unlocking wireless devices, the wireless biggies get around to revealing what they believe are guidelines that are the best for everyone. [More]
A year ago, the Librarian of Congress — who has the authority to interpret the fine points of the much-derided Digital Millennium Copyright Act, inexplicably reversed his previous rulings regarding the rights of consumers to unlock wireless devices by making it illegal for people to unlock new phones and tablets without permission from their wireless provider. That change went into effect in January, and since then, everyone from consumers to lawmakers to the White House have declared it a huge mistake that needs to be rethought. Today, new FCC Chairman Tom Wheeler urged the wireless industry to put voluntary standards in place that would at least make it easier for consumers to know when they can unlock their devices. [More]
The president and a vice-president for CTIA, a lobbying organization for the wireless industry, spoke recently with CNET about why they think the FCC should leave their members alone. The vice-president, Chris Guttman-McCabe, is a lawyer and as such his answers are useless. President Steve Largent, however, actually has a couple of candid moments during the interview. [More]
Here are the cellphone industry’s talking points on why early termination fees are the cat’s tits.