Where’s My Applecare? “Trust Us!”

Where’s My Applecare? “Trust Us!”

ASUS is ANUS

ASUS is ANUS

Chris M. bought an ASUS laptop for $1,800 bucks. It had a stuck pixel — a garish, polygonal barnacle of LCD green which maddeningly drew his eye. But upon contacting ASUS, he was informed that the subpar screen on his $1,800 investment couldn’t be replaced for free. Why? ASUS doesn’t have that deal with Toshiba, the manufacturer of the screen.

UPDATE: Every TWC Level III Phone Number

Hey gang! Remember 27 days ago when posted all those high up Time Warner Cable tech support phone numbers? And everyone was like, dude, this number is disconnected, this area code does not go with this town, and furthermore, you’re a dirty brick licker for posting them? Yeah, those were the days.

Time Warner Doesn’t Know Your Secret Question

Time Warner Doesn’t Know Your Secret Question

Sometimes, we like getting emails that just jettison the reasonable consumerist tone and plunge right into bilious, invective-laced ranting. Emails like consumerist S.K.’s account of a recent dialogue he had with Time Warner’s clueless Roadrunner CSRs.

Ex-HP CSR Says His Job Really Sucked

Have compassion when you call tech support. That’s a real live human on the other end of the line (eventually).

Go Free With AOL Through Keywords

Go Free With AOL Through Keywords

When Consumerist John S. wrote us a mysterious email about the AOL Keyword Change Plan, we were intrigued:

Clever Gambit For Debating CSRs

Clever Gambit For Debating CSRs

You wouldn’t think that making a cellphone call in your own bedroom would get charged as ‘roaming,’ but that’s exactly what happened to Andrew W. One side of his room is bathed in Sprint coverage. If he shifts to the other side of the bed, all of a sudden he’s roaming, and getting charged for it.

Fight the Robot Revolution! Get A Human!

Fight the Robot Revolution! Get A Human!

Customer service lines are designed as telephonic labyrinths for a reason: they want you to emit a bellow of inhuman frustration and just hang up. One less customer satisfied is one less CSR who needs to be paid!

AOL: “You’re Fired For Doing Your Job. The Lawyers Were Listening.”

AOL: “You’re Fired For Doing Your Job. The Lawyers Were Listening.”

This site, when it all comes down to it, features the CSR as protagonist. Sometimes he’s the hero, bending company bureaucracy, flouting his own training because he feels sympathy. More often, he’s the anti-hero, speaking in circles and thwarting any attempt to get satisfaction from a customer. But it’s all about the CSR.

Another Corpse Billed by AOL

Another Corpse Billed by AOL

Now that AOL’s dissolved their call centers and gone free, we certainly hope that all billing issues customers have been wrestling with have been resolved. In particular, their habit of continuing to bill the dead.

EXCLUSIVE: Every Phone Number For TWC Level 3 Tech Support

EXCLUSIVE: Every Phone Number For TWC Level 3 Tech Support

Your Time Warner Cable is messing up. It can’t be fixed by merely turning the modem on and off. You’ve called technical support but they’re useless. You need Level 3 Tech support. That’s the tier at which they can actually help you with the more difficult technical problems.

Command Amazon Customer Service To Call You

Command Amazon Customer Service To Call You

Don’t call us, we’ll… Lifehacker’s got a snazzy tip for quick Amazon customer service. If you can’t find 1-800-201-7575 to call, or you just plum dig the power trip, have them call you. [More]

Cancel Verzion By Moving to Cambodia

Cancel Verzion By Moving to Cambodia

UPDATE: We don’t mean to say that you should actually lie to your cellphone provider and do this. In the interest of following up on advice we previously posted, which also appeared in Wired, we wanted to see if this worked. So we gave it a shot.

The Dumbest Dell CSR Who Ever Lived

The Dumbest Dell CSR Who Ever Lived

Jessica L. thinks she possibly made contact with the stupidest person to ever man the Dell phone lines.

CCBill Professional In The Face of Non-Linear Sexual Cravings

CCBill Professional In The Face of Non-Linear Sexual Cravings

You know, honestly, we’re just posting this one for the second sentence…