Borders Tells Me Returns And Exchanges Are The Same, I Can Do Neither

Borders Tells Me Returns And Exchanges Are The Same, I Can Do Neither

Quadmama wanted to exchange a pair of books she received as gifts, but the manager stonewalled her because she was 60 days outside of the return window. When Quadmama reiterated that she wanted to exchange the books for replacements, not return them for money, the manager told her that for the bookstore’s policy purposes, a return is the same as an exchange. [More]