UPDATE: Matt tells Consumerist that after we put him in contact with a rep for Hotels.com, he was able to get a full refund. What we still don’t know — and can’t get an answer from Hotels.com on — is whether this hotel still exists. [More]
When Sue wrote in about DHL and said that she “wouldn’t use their company again on a dare,” she was dead on. If you think receiving packages with DHL is bad, just wait until you try shipping.