With accusations that airlines have padded flight schedules to improve on-time performance stats still fresh, one carrier is hoping to prove it’s all about valuing your time — as long as you’re a big corporate client. United Airlines launched a new reliability guarantee for some business travelers, promising to get them to their destination on-time or it will provide them with credits for upgrades and fees. [More]
United Airlines Offers On-Time Guarantee For Corporate Travelers, Probably Won’t Have To Actually Pay Anything
The Seattle Sounders got beat 4-0 by the LA Galaxy, prompting one of the players to suggest that fans deserve a refund and apology from the team. It seem the ownership agrees. Sort of. They’re offering a one game credit to season ticket holders as compensation for the crappy play. It’s not a refund exactly, but its almost one. [More]
Reader Ryan is happy. He is happy because JetBlue just randomly emailed him to give him $400 in credits he didn’t ask for. [More]
A post on Amazon’s Kindle support forum yesterday says the company is sending out emails with offers of $30 to customers who had their George Orwell purchases erased from their devices earlier this summer.
Bank of America isn’t the only bank that enjoys canceling their traveling customer’s credit cards. HSBC canceled my card while I was living in New Zealand, and as part of their “continuing efforts to fight fraud,” sent an active replacement card to my address 9,000 miles away.
Matthew isn’t sure who got his order from Threadless.com, but it wasn’t him. UPS claims they delivered the package to Matthew’s apartment, but the reception desk would’ve been closed during the supposed delivery time, and Matthew doesn’t have his package. Rather than wait for UPS to complete its investigation, Threadless dug up an extra print of their sold-out design and sent it to Matthew, along with a little something extra…
Melissa isn’t sure why she has a $1,271.25 credit from Time Warner Cable, but there it sits in her account, baiting her to order a slew of pricey extras. Melissa asked Time Warner to reverse the credit, figuring the random payout had to be a mistake. “We can’t fix it,” they told her. “It’s an error on our part. Enjoy!”
In an update and conclusion, reader Sean let us know he finally got satisfaction regarding his story that we posted, “Circuit City Credits Wrong Card For $130 Return, Sends You Away With Nothing.”
A Consumerist reader tried to trade in some old cellphones via Flipswap, and it did not go well. Actually, it pretty much didn’t go at all—he may as well have dropped them off at a Goodwill.
Steven was enjoying his drive down the California coast in his Enterprise rental car when he noticed a few ants marching across his dashboard. Before long, he “saw a large ant colony coming out of the inside of the car door.”
Leslie and her husband haven’t been able to cruise with Carnival since Hurricane Katrina rained all over their original itinerary back in 2005. Carnival promised they would be able to cruise on a “space available” basis, except Carnival won’t confirm if space is available until three days before departure, making it nearly impossible for Leslie and her husband to buy affordable plane tickets or arrange care for their sixteen-month-old daughter.
Netflix was having some serious shipping and website problems Monday, and today our inbox is flooded with happy customers asking us to congratulate Netflix. Why?