<![CDATA[Consumerist: credit union]]> http://cache.gawker.com/assets/base/img/thumbs140x140/consumerist.com.png <![CDATA[Consumerist: credit union]]> http://consumerist.com/tag/credit union http://consumerist.com/tag/credit union <![CDATA[ Crafty Michigan Credit Unions Implement A Lottery Worth Playing ]]> Save to Win gives Michigan residents the chance to win the lottery simply by purchasing a certificate of deposit. Here's how it works: residents who contribute at least $25 into a Save to Win CD are automatically entered into monthly drawings for a $400 raffle, and an annual drawing for a $100,000 jackpot. Even if you don't win, you still have an interest bearing CD.

This unusual CD is federally guaranteed by the National Credit Union Administration and pays between 1% and 1.5% annual interest, a bit lower than conventional rates. In 25 weeks, the program has attracted about $3.1 million in new deposits, often from people who have never been able to set money aside.

[...]

People love to gamble and hate to save. With Save to Win, says Communicating Arts Credit Union President Hank Hubbard, "You are sort of betting, but there's no losing." If we are to become a nation of savers again, we will need more innovations like this — and the regulatory flexibility to allow them.

The program, developed by a Harvard Business School professor, is aimed at people who have trouble working out probabilities and wouldn't otherwise have a CD. What do you think? If the program was expanded beyond eight Michigan credit unions and offered a better interest rate, is this a type of gambling you could get behind?

Using the Lottery Effect to Make People Save [The Wall Street Journal via Freakonomics]
(Photo: Jeremy Brooks)

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Consumerist-5328292 Sun, 02 Aug 2009 12:00:53 EDT Carey Alexander http://consumerist.com/index.php?op=postcommentfeed&postId=5328292&view=rss&microfeed=true
<![CDATA[ Whoops: Typo Causes You To Overdraft $546,020 ]]> Reader Thomas was celebrating the birthday of his 1 year old when a letter arrived from his credit union. It was a notice informing him that he had overdrafted his account. By $546,020. Whoops.

Thomas says:

I was getting ready to sit down for a birthday celebration for my 1 year old when I ran to the mailbox to see if she had received any new birthday cards. To my surprise I see a letter from my credit union with "URGENT" stamped on it in big red letters. "Oh No!" I think, not an overdraft notice, I was on top of my game and didn't think I was in the trouble. Well boy was I wrong.

I open this letter and it says that I have a $546,020.00 NSF. YIKES!!!!

How can this be? I have an overdraft for half a million and all I get is a letter? No phone call, no personal attention??? What the... it says that I made a transaction to Banks of America for that amount? The darn card has only a $5,000.00 limit on it...

So thinking though the whole thing trying to figure out what happened… Here's the deal. I went online to pay for my work corporate credit card. I had a $546.02 balance. Apparently I added a few extra zeros to the amount and quickly hit enter. Bam I had just transferred a half a mill to my corporate credit card. WOW. Seems odd that there is no check and balance system and that a credit card with a $546.02 balance can post a payment of over 1000 timers that amount. That just seems crazy.

Well the next day I have quite a conversation with the CFO of my local credit union. She was very sheepish over the whole thing. Apologized up and down for what had happened. My one big question to her was this..."At what level of an overdraft does the system kick this out and I get a phone call and not just a letter??"

She had no answer for me other then she would speak to the person working the overdraft area and make sure they are on the look out for this in the future. Not very comforting, but it is what it is. The big question was what Bank of America would say.

A few days later I did hear from someone at BOA. I heard from a Senior VP over corporate affairs and she said in her 30 years of banking experience, she has never seen anything like this. "I bet not I said!!" I asked how this could happen. In this day and age -with bank transparency at an all time high, why didn't this get flagged? Isn't there a system to see that a $5,000.00 credit limit card with a $546.02 balance doesn't need a $500,000.00 payment?

She told me that their processing systems are over 20 years old and there is nothing like this for checks and balances built into the system…alarming really.

Isn't it comforting to know that none our financial systems can catch a "butter fingers" like this? Makes you think, what else they don't catch.

Clearly, Bank of America gave this transaction the same sort of rigorous inspection as most mortgage applications. Yes, that was a cheap joke.

We're happy that despite the whole $500,000 overdraft issue, everything worked out in the end. Your story reminds us of a similar incident at a Burger King in which a register typo drained over $8k from a woman's account and left her without any money for 5 days.

It seems odd, but it does happen.

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Consumerist-5173905 Wed, 18 Mar 2009 14:26:55 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=5173905&view=rss&microfeed=true
<![CDATA[ Credit Union Charges $2 Fee For "Not Having Your Deposit Slip Ready" At The Drive Thru ]]> sunstate.jpgSo, this is weird. A credit union in Florida charges a $2 fee if your arm isn't hanging out of your window with your deposit slip in hand as you pull up to the drive-thru window. And that's not the only fee that SunState Credit Union charges. They've got a $2 fee for coming in more than 4 times a month, and another charge for not using the telephone banking system.

Bank and credit union fees are designed to be difficult to avoid and easy to accrue and they're going up all the time. The President of SunState Credit Union responded to media backlash over the "credit slip" fee with the following observation:

"As consumers are expecting to pay less in interest charged on loans, banks and credit unions need to find other sources of income," Woodward said. "I think that if you look at our competition, you'd see that the fees we're charging are fair based on what's going on in the market right now."
We assume he said that while wearing mismatched socks, because if he didn't, we're going to have to assess our "wearing matching socks while making a PR statement" fee of $30 dollars. Sorry, bank-president-guy, that's blog policy. —MEGHANN MARCO

Bank fees growing more numerous and expensive [Gainsville Sun via US PIRG]

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Consumerist-267710 Mon, 11 Jun 2007 10:46:50 EDT Meg Marco http://consumerist.com/index.php?op=postcommentfeed&postId=267710&view=rss&microfeed=true