Consumerist
-
follow ups
Capital One Activates Payment Protection Plan Thanks To EECB
Earlier this week, I posted about a college student who couldn't get Capital One's Emergency Payment Protection Plan activated on his account because of missed deadlines. Andon wrote back today to say that after he sent an EECB to the credit card company's executives, they apologized and activated the service. More » -
overlimit fees
Update: Capital One: Waive Your Rights, Get $10 Off Your Next Overlimit Fee!
Here's the straight scoop on what's up with the story in that "Capital One: Waive Your Rights, Get $10 Off Your Next Overlimit Fee!" post. More » -
in your wallet
Capital One Tricks Customer Into Not Activating Emergency Payment Protection Plan
Cory wrote in earlier to complain about Capital One's nasty habit of having their collection department call you to upsell you on other products. At almost the same time, Andon wrote to us to let us know that the company's protection plan—the sort of thing they're trying to sell to people like Cory—is useless unless you can manipulate time (Andon can't). More » -
in your wallet
Capital One Calls To Dun For Payment Before It's Even Due
Cory says Capital One's Collection Department called his mother-in-law the other day in an attempt to reach him, which was weird because his account is in good standing. Their reason? They just wanted to remind him that his credit card payment was due soon. Oh, and to try to upsell him. More » -
follow-ups
Microsoft Refunds Dog's Purchase, Gives Dog His Own Gamertag
Good news, Xbox 360 players! If you've got a shopaholic dog who buys Microsoft points as you sleep by chewing on your controller, Microsoft will give you a refund and even get your dog his own profile — at least if the story makes headlines. More » -
overlimit fees
Capital One: Waive Your Rights, Get $10 Off Your Next Overlimit Fee!
Everett says Capital One called him up and made him an offer. If he opted out of at least one of the consumer credit protections enacted by the CARD act, Capital One would drop the overlimit fees from $39 to $29! Woo! More » -
hot infographics
Revealing The Hidden Cost Of PrePaid Debit Cards
With credit cards harder to come by and more annoying to use, the prepaid debit card market is projected to explode from $8.7 billion loaded on the cards to $119 billion in 2012, but a good chunk of that is going to be eaten up by hidden fees and gotchas. This sexy graphic visualization shows how. More » -
payphrase
Amazon Launches PayPhrase: Buy Stuff By Typing Two Words
Amazon has a launched a new way of paying online called PayPhrase that only requires you to enter a two-word phrase and four-digit PIN. More » -
-
credit cards
BillShrink Says Credit Card Companies Are Far From Reformed
Credit Card companies, which must shape up Dec. 1 in order to comply with government-mandated reforms, aren't exactly rushing to shape up, reports BillShrink, a site that lets you compare credit cards, cell phone plans and other services. More » -
debt
40 States Ask FTC To Crack Down On Debt Relief Companies
Attorneys general in 40 states just asked the FTC to step up the fight against debt relief companies that mislead and overcharge consumers, like Credit Solutions of America (CSA), reports Consumer Affairs. More » -
fraud prevention
Kindle Fees Trigger Fraud Alert On Visa Card
Considering the growing amount of credit card fraud, it's not surprising that banks are becoming more and more vigilant about identifying suspicious transactions. It's too bad they haven't been as successful at filtering out false positives or promptly notifying customers, as James Fallows at The Atlantic recently discovered when he got his account frozen for sending files to his Kindle.
"Maybe Amazon and Visa should talk?" [The Atlantic]
(Photo: TheTruthAbout...) -
this is not a way to save
Wachovia's "Way2Save" Account Triggers Over $5,000 In Penalty Fees
Wachovia has a new financial product called Way2Save that automatically moves $1 from your checking account into a high interest personal savings account every time you make an electronic bill payment. Susan tried to maximize her contributions by making a lot of little bill payments, but Wachovia cut off access to her funds without notice and triggered an avalanche of penalty fees. Now she owes over $5,000 to her credit card companies, far more than she would likely have ever earned through Wachovia's complicated savings program, and of course Wachovia is denying any responsibility. More » -
gift cards
No Visa Or MasterCard Gift Cards This Year, Please
If you want to spread some fiscally sound good cheer this year, consider asking your friends, relatives, and coworkers not to give gift cards backed by the major credit card companies. Why am I making such a sour suggestion? Because a new study from two consumer advocacy groups indicates that most of the population still doesn't recognize what a money trap those little plastic cards can be. More » -
give me your money
PayPal Links Account To Mysterious Email Address, Won't Unlink Or Explain Why
PayPal has locked Jessica's account and won't release her funds until she pays off the negative balance in her other account. That's fine, except that she doesn't have another account. Whatever they linked her to, it's not hers. Of course, this being PayPal, they won't give her any information about the other account. She can't even access it to see what the balance is or who it belongs to. More » -
video games
Man Wakes Up To Find Dog Went On Xbox Spending Spree
A man claims his dog bought spent $62.50 on video games by chewing on his Xbox 360 controller at night, Kotaku writes: More » -
fee traps
Chase Sets Early Payment Trap, Customer Falls Into It
Daniel's Providian/WaMu credit card was recently absorbed into Chase's swollen belly, and they welcomed him to their family by catching him in a technicality that cost him $39. Here's a good example of why you need to pay attention to statement cycles, even if your bank won't tell you to. More » -
too stupid to deal with
Citibank Invents "Pretend Rate" For Credit Card
Citibank has changed the terms of Victor's credit card agreement, and in the process they've created a bizarre rolling refund arrangement that will make his interest rate jump to 29.99 percent, except that actually it won't, eventually. Maybe. Update: Another reader sent us a copy of the letter, and the arrangement is even less favorable than we first thought (see below). More » -
mastercard
Citi Mysteriously Closes Scads Of Mastercard Accounts Nationwide
Without warning, Citi decided to close a swath of gas-station co-branded Mastercard accounts nationwide. The trouble seems to have started October 15. Quan was one of the affected customers and the credit card company was pretty disingenuous about it when called. More »
credit cards
New York, 10:43 PM
Sat Nov 7
7 posts in the last 24 hours
Tip Your Editors:
tips@consumerist.com
Co-Executive Editor:
Ben Popken
Email | AIM | Twitter
Co-Executive Editor:
Meghann Marco
Email | Twitter
Senior Editor:
Chris Walters
Email | Twitter
Weekend Editor:
Carey Greenberg-Berger
Email | AIM
Associate Editor:
Alex Chasick | Email
Assistant Editor:
Laura Northrup
Email | AIM | Twitter
Comments Moderator:
Email | AIM
Contributing Editors:
Lucy Bayly | Email
Phil Villarreal | Email
