Zach’s parents used their Chase rewards points to send him a nice gift. He was thrilled to find three $25 gift cards to Amazon! Except, um, they had only sent him one. It was obviously a mailing error, and Zach reached out to Chase to straighten it out. Having a customer call in to complain that he received too many gift cards was apparently an unprecedented event at this Chase call center. But for raising an honest son, Chase will reward his parents with extra points. [More]
It seems that you can’t turn on a television without hearing about Capital One’s “no-hassle” credit card rewards. Haim learned that these rewards actually are, um, sort of a hassle. He wanted to use his rewards points to pay for part of his vacation, and pay for the rest himself. This concept was too much for the nice folks at Capital one, and he hit a customer service roadblock. Haim then used his finely honed consumer skills to send an executive e-mail carpet bomb emphasizing what a great customer he’s been. It worked. [More]
Chris had a pretty simple request. He writes that he wanted his credit card issuer, Citibank, to save a few trees and save him some legwork, and credit his rewards to his account instead of cutting a check. No one in the Citibank call center hierarchy had the power to make this happen. [More]
Chris writes that while closing a Chase credit card, he had to decide what to do with his leftover rewards credit. He tried to donate his rewards to charity, but learned that $16 isn’t enough to be considered a valid donation. Bwuh? [More]
If you have any Chase credit cards, call to make sure they haven’t been canceled out from under you with no notice. Huh? Are credit card companies allowed to do that? Don’t be silly. Of course they are.
What’s in Lori’s wallet? Not $5,000. She received a letter from Capital One, telling her that since it was her anniversary date with the card company, she had earned a $5,000 bonus, to be credited to her account. Really? It must be true. Capital One wouldn’t send a letter like that out by mistake, now would they?