Macy's Can't Keep Track Of Who Made Which Payments On Whose Credit Account

Macy's Can't Keep Track Of Who Made Which Payments On Whose Credit Account

Call center representatives who handle Macy’s credit card inquiries are starting to wonder what’s wrong with reader Melannie. She keeps making $150 payments on her account, but she doesn’t owe anything. She hasn’t even used the card since 2009. They can refund her the overpayment, but that’s not the problem. Because she never made the payment in the first place. [More]

What Do You Do When A Site Fails To Charge Your Credit
Card?

What Do You Do When A Site Fails To Charge Your Credit Card?

Sarah seems partly jubilant and partly terrified that a travel website failed to make her pay for a round trip flight to Alaska. She wants to protect herself and know whether or not she has to do anything more. [More]