Creative Labs has found a great new way to minimize the risk that a customer will actually benefit from a rebate offer. In Rick’s case, they sent him the rebate in the form of a $10 debit card that was supposed to be good until July 2009, but when he went to a Best Buy to use it last month, it was denied. The reason? He’d been charged a $3 “maintenance fee” every month since January.
Creative Labs might have fixed Bernard’s GigaWorks S750 sound system after he sent it back a second time for repairs, but Bernard won’t know anytime soon because Creative only returned his subwoofer. Missing in action are the seven other speakers Creative asked him to return, along with the system’s power cord, cables, and control pod.