Earlier this year, AT&T and T-Mobile both reached major settlements with federal regulators over the illegal practice of cramming: third-party charges snuck onto wireless customers’ bills without their authorization. Combined, the two settlements will put about $170 million back in consumers’ pockets. But in order to get money back, consumers first have to ask for it. [More]
In a few minutes, the Federal Trade Commission, the FCC and attorneys general from 50 states and the District of Columbia will announce a $105 million deal with AT&T that settles allegations that the company has profited off the practice known as “bill-cramming,” third-party charges illegally placed on customers’ wireless bills without authorization. [More]
While the FCC has recently enacted rule changes that make it more difficult for predatory third-party businesses to cram unwanted and unauthorized charges on consumers’ landline phone bills, it is still in the process of considering what to do about bill-cramming for wireless customers. For what it’s worth, the folks at the Federal Trade Commission have chimed in with their suggestion: Wireless providers should be required to give customers the option to block all third-party charges from their bills. [More]
While recent action by the FCC created rules intended to curb the practice of “cramming” unauthorized third-party charges on consumers’ landline phone bills, it did nothing to stop the same from happening for wireless customers. Today, Senator Jay Rockefeller IV introduced legislation that would end the practice and direct the FCC to create rules covering wireless customers. [More]
Crammers are ripping off taxpayers across the country by getting fake charges put on the phone bills of government agencies. [More]
While the folks in Washington, D.C., are proposing regulations to prevent bizarre, and often illegal, third-party charges from being buried on your phone bill, officials in a nearby Maryland county are actually investigating Verizon’s billing practices following complaints that the phone company has been charging customers for services they didn’t request. [More]
Last month, FCC chair Julius Genachowski said the commission was preparing to take on the problem of landline bill cramming, the practice of placing mysterious third-party charges for everything from long-distance to yoga classes on your landline bill. Earlier today, the FCC announced more details of its proposed plan. [More]
Eight months after the FCC settled with Verizon Wireless for $25 million over mystery charges on cell phone bills, the Commission’s Chairman Julius Genachowski says he’s ready to take on the bigger problem of so-called “cramming” on landline bills. [More]
A new Craigslist scam is targeting your cellphone. Sellers report getting a message from a “serious buyer” who is busy “at work” and “can’t contact” them now. The fictional buyer says they “use a website that can save information” and asks the seller to “leave your phone number there” so they can call you after they “get home to arrange a meeting.” Based on one users’ experience, the site, which has already been pulled, then starts cramming $9.95/month monthly charges onto any cellphone number that gets entered. Here is one of the scam emails: [More]
Inc21 supposedly sells web hosting and other Internet-related services, but the FTC says that in reality it contracted with offshore telemarketers who helped it cram charges onto unsuspecting customers’ phone bills, earning $19 million over the past five years. Customers who complained about the charges said they were either never contacted in the first place, were promised a free trial, were told that the telemarketer was just verifying business information, or explicitly refused Inc21’s offer and were charged anyway. [More]
Ralph discovered a mysterious $18 charge on his most recent AT&T bill. A little research turned up OSP Communications, which is apparently a front for a fraudulent biller that has repeatedly hit AT&T customers with a cramming fraud. Read Ralph’s email below, and be sure to check your own phone bill for charges like this each month.
Do you want to know if AT&T boosts your rates? Maybe you want to pay only for services you ordered or explicitly authorized. Tough! AT&T’s new 2,500 page “guidebook” is the latest spawn of California’s failing experiment with deregulation, one that is in “direct violation” of the law, according to the Public Utilities Commission.
Thanks to AT&T settling a recent class-action, the era of third-party scammers cramming consumers with fraudulent subscriptions to ringtone, hookup text and other stupid content services may soon be over. AT&T Customers can claim refunds for wrongful charges from up to 3 of their bills between 1/1/04 and 5/30/08. The lawyers will get $4.3 million. AT&T will now require subscriptions to 3rd party-services with recurring fees to be confirmed by responding to a text message. 3rd party services will also have to send a monthly reminder with unsubscribe info. The firm has filed similar suits against Verizon, Sprint and T-Mobile. Claim forms and more info at thirdpartycontentrefund.com.
AT&T Mobility has agreed to offer refunds to customers who were charged for third-party services like ringtones, although if you were frequently a victim of this you’ll quickly exhaust your refund quota: “Customers will able to claim refunds for spurious charges that appeared on up to three of their monthly bills between Jan. 1, 2004, and May 30, 2008.” AT&T should be sending out a notification to its customers “soon,” but you can already download a refund request.