Consumerist
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promotional offer traps
Beware The Promo Offer Expiration Bill Boost
Christopher and his wife, Melanie, moved to New Orleans and started up Cox phone service, lured in by a yearlong long distance service that made their bill cheaper than it would have been had they opted for the basic phone plan. More » -
billing error not in your favor
Cox Sees Your Double Payment, Raises You A Double Bill
Tamera accidentally paid her $134.61 Cox Cable bill twice, but instead of refunding or acknowledging the overpayment, Cox thought it would be fun to send Tamera an extra bill for $269. If she's lucky, Cox says they'll consider waiving their late fee. More » -
unnecessary fees
Cox Cable Needs $40 To Change The Name On An Account
It's pretty hard for Cox Cable to change the name on your account, as Keith and his wife (the original account owner) discovered recently. First they have to disconnect your service, then reconnect it under the new name—and that probably requires all sorts of paperwork and labor. Probably hours of work! Probably someone has to drive out to somewhere and manually do something!!! That's clearly why they hit Keith with a $20 Digital Activation Fee and a $20 Video Activation Fee. More » -
flip flops
Cox Agrees To Remove Undisclosed Charge, Then Changes Their Mind Without Saying Anything
Cox told reader Don that they would waive a $55 service fee they hadn't previously disclosed, but then changed their mind without telling him. Now Cox is telling Don that if he pays the $55, they'll return it to him as a credit next month. Yeah, sure they will. Should Don trust them? More » -
cox
Cox Gives a Discount, Then Extends your Subscription
Mr. Nguyen knows that you can get a cheaper cable bill just by asking, and he did just that. What he did not ask for was to be signed up for a contract plan because of this discount, and he especially would have preferred to be told this before he received a big nasty warning. His letter, inside. More » -
cox
Cox: What, We Need Permission To Bill For Sports And Movie Tiers?
Cox apparently doesn't understand that they need permission before billing for extras like sports and movie tiers. The cable provider surprised reader Adrienne with a $130 bill for a triple-play package that was supposed to cost $100 per month, including all taxes and fees. When Adrienne called to complain, Cox straightened out the situation by tacking on yet another unrequested charge, this time for Starz.
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worst company in america
Round 14: eBay/Paypal vs COX
This is Round 14 in our Worst Company in America contest, eBay/Paypal vs COX cable.
eBay has become a hothive of international scams. Coupled with its faceless transaction processor Paypal, a number of our readers report having disputes unfairly judged against them, victims of scammers who know how to manipulate eBay/Paypal's myriad policies.
We don't receive many complaints about Cox but some of the people who nominated them took issue with paying $30 just to get 12 local channels, and another complained about his in-state long distance rate being doubled without explanation.
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consumer reports
Best Internet, TV, Phone Service Providers
Lots of companies are pushing deals for their bundled internet, tv and phone plans, but which are best? Consumer Reports surveyed its readers and here's how they ranked the service providers:
Overall rating / Company / Rating for Internet / TV / Phone
250 Verizon FiOS 84, 84, 82
222 Bright House 75, 69, 78
222 Cox 74, 69, 79
221 Verizon/DirecTV 73, 74, 74
221 Qwest/DirecTV 72, 74, 75
221 AT&T/Dish Network 72, 70, 74
214 Cablevision 72, 65, 77
208 Time Warner 71, 63, 74
199 Comcast 66 ,62, 71
188 Charter 61, 59, 68Despite occasionally setting a house on fire, Verizon FiOS is clearly tops, while Comcast and Charter are scraping the bottom.
Internet, TV, phone [Consumer Reports]
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The official list of bidders for the 700 mhz spectrum is out. Google Airwaves, LLC joins Verizon, Cox and AT&T in the ultimate spectrum battle. Get your popcorn ready. [Ars Technica]
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executive customer service
Contact Info For 100 Cable System Executives
Wow. Here's contact info for 100 cable company executives.
Someone emailed us the direct line for the office of Barry Rosenblum, executive Vice President of Time Warner Cable for NY and NJ, and when we Googled it, we found this treasure of trove of names, addresses, email addresses, and phone numbers.
So, if you've got a complaint or concern with Comcast, Cablevision, Adelphia, Cox, Charter, Insight, or Toledo Buckeye CableSystem, the information in this list can help it reach the top of the heap.
Top 100 Cable Systems - Systems Directory [Multichannel]
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what clickstream data?
Which ISPs Are Spying On You?
You know, the cynic in us says that the answer to the question "Which ISPs Are Spying On You?" is "all of them," but Wired actually bothered to ask the 8 largest ISPs about their data retention policies. The sad part? Only 4 responded. More » -
directv
"Extra Innings" Will Remain On Cable
MLB has cut a deal with InDemand to keep the "Extra Innings" out of market baseball package on cable. In addition to the package, inDemand's affiliated cable companies (Time Warner, Comcast and Cox) will carry the MLB channel when it launches in 2009. From the CNNMoney: More » -
comcast
Comcast Does Away With "All Day" Waiting
Comcast has begun narrowing the window of time customers have to wait for technicians, says the Wall Street Journal. More » -
cox
Cox Outsources 411 To Filipinos
Cox has outsourced their 411 service to the Philippines, a frustrated San Diego consumer complains. "Bear" finds the operator's accents difficult to understand and claims they, "don't understand the intricacies of the English language." More » -
blogs
Blogobitchin!
• Bank's new zealous anti-fraud measures continue to confoud bloggers. Mainly because no one told them. [ More » -
net neutrality
Cox Blocking Craigslist?
Is this the first major salvo in the net neutrality wars? Silicon Valley Watcher reports Cox is blocking access by some of its users to Craigslist. More »
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